Everyone wants to be “data-driven.” Most retailers already have dashboards, BI tools, and reports. Yet, many still struggle to turn that data into better decisions. Why? Because technology doesn’t drive change — people do.

The goal isn’t just to increase turns—it’s to find the optimal balance. A ratio that’s too high might signal stockouts and lost sales, while one that’s too low may indicate overstocking and higher shrink.

In my experience, the most effective leaders are those who recognize that there’s always room for improvement and greater efficiency. Ironically, the leaders who dismiss this idea are often the ones who need the most help.